Stevenson proposes business service reforms and a business access plan

LONDON, ON — Mayoral candidate Susan Stevenson is proposing a Business Concierge, published City service standards, implementation of a downtown parking strategy, and a review of how London’s business support programs deliver results.

“When someone is ready to invest in London, City Hall should be eager to help them move forward,” said Stevenson. “Business owners deserve clear answers, customers need safe and reliable access, and the public should see what our economic-development spending achieves.”

Stevenson would establish an accountable Business Concierge function using existing resources wherever possible, coordinating permits, licences, inspections, and cross-department problems. Published turnaround standards and escalation routes would give owners clearer expectations, with priority attention when a delay threatens an opening, expansion, or job.

A red-tape and services review would include independent businesses across London, including those outside organized commercial districts. City procurement access and prompt-payment practices for qualified local suppliers would also be reviewed within applicable purchasing rules.

The downtown parking strategy would bring together merchants, property owners, residents, and parking operators to evaluate pricing, short-stay options, availability, signage, safe access, and better use of existing spaces. It would also look to add the 300 reservable and affordable downtown spaces that were identified as a need almost a decade ago. The aim is to support returning customers and reduce commercial vacancy.

Building on her transportation announcement, Stevenson would apply a Roadwork Business Impact Protocol with early notice, documented consultation, a named project contact, access and signage plans, and escalation of unresolved problems. Work would be coordinated around peak business periods where practical.

“Business districts thrive when customers can reach the businesses and feel welcome returning,” Stevenson said. “Parking, access during construction, and responsive City service all matter.”

A time-limited prosperity and productivity task force would bring employers, small-business owners, workers, educators, and economic partners together on barriers to investment, hiring, and productivity. A full review of City departments and the business-support ecosystem would identify gaps, duplication, costs, and results. Accepted actions would have responsible leads and delivery deadlines.

Public reporting would track service performance, construction access, parking use, commercial vacancy, and business satisfaction.

“I will bring costs and funding choices to Council within my tax commitment, build support, and report on the results,” Stevenson said.